Elinix AI Privacy Policy
Last Updated: November 2025
1. Overview
Elinix AI (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Information We Collect
We may collect the following types of information: Personal information: Name, email address, phone number, business name, billing details Website usage data: IP address, browser type, device information, pages visited Client project materials: Content, images, files, and data you provide for service delivery Communication data: Emails, messages, forms submitted through our website or CRM.
3. How We Collect Information
We collect information when you:
Contact us via email, phone, or website forms
Subscribe to newsletters or download resources
Engage our services or enter into a contract
Interact with our chatbots or voice agents
Access our website, including through cookies and analytics tools
4. Purpose of Collection
We use your information to:
Provide and deliver our services
Send proposals, updates, invoices, and essential communications
Improve our website, services, and client experience
Send marketing communications (you may opt out at any time)
Comply with legal, regulatory, and tax obligations
5. Data Security and Retention
We store data securely using password-protected systems and encrypted databases where appropriate. Personal data is retained only as long as necessary to provide services or meet legal requirements. When no longer required, data is securely deleted or anonymised.
6. Third-Party Services
We may share limited personal information with trusted third-party service providers who assist in our operations and service delivery. This may include:
Stripe (payment processing)
GoHighLevel (CRM, automation, and communication tools)
Google Analytics and Meta Pixel (analytics and marketing insights)
Cloud storage, hosting, and file management providers
Customer support, workflow automation, and project management platforms
These providers may process data on our behalf to help deliver services, improve functionality, analyse performance, or support client projects. We only share the minimum information necessary for these providers to perform their functions.
All third parties are required to handle data in compliance with relevant privacy and data protection laws.
7. Cookies
Our website uses cookies to enhance functionality and analyse performance. You can disable cookies through your browser settings, however some features may not function correctly.
8. Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your data (unless we are legally required to retain it)
To exercise these rights, contact us using the details below.
9. Data Transfers
If we transfer your personal information outside Australia, we take reasonable steps to ensure the data is handled in accordance with standards similar to the Australian Privacy Principles.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For privacy-related questions or requests, please contact:
[email protected]
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Acknowledgement of Country:
We acknowledge the Traditional Custodians of the land on which we live and work, and pay our respects to Elders past, present and emerging. We extend this respect to all Aboriginal and Torres Strait Islander peoples.